These conditions govern bookings and stays at Mas Tulsà. They must be available before confirming and paying for the booking, together with the specific conditions of the selected rate.

Owner: Daniel Jaramillo Lozano, self-employed sole trader.
Trade name: Mas Tulsà Rural.
Tax ID (NIF): 47667905-Z.
Tourism register: PG-000985.
Address: Can Tulsà, Veïnat de la República nº 2, 17843 Riudellots de la Creu, Palol de Revardit, Girona, Spain.
Email: info@mastulsa.com.
Phone and WhatsApp: +34 659 754 858.

1 Bookings

The person making the booking must be of legal age and have the legal capacity to enter into a contract. The booking is considered confirmed after the required payment and receipt of confirmation from Mas Tulsà or the booking system.

Before purchase, the features of the accommodation, dates, occupancy, included services, price and payment and cancellation conditions will be shown. The specific conditions of the rate will apply when they have been clearly communicated and accepted before confirmation.

Confirmation will be provided by email or another durable medium and will include the applicable conditions or incorporate them so that the customer can keep them. Subsequent changes to this page will not in themselves alter a booking already confirmed.

2 Prices and included services

Prices for consumers include applicable VAT. Before the booking is confirmed, the total amount and any mandatory supplements will be stated.

The tax on stays in tourist establishments in Catalonia will be shown separately, indicating whether it is already included in the total or must be paid at the accommodation. Its amount or method of calculation and any applicable exemptions and limits will be stated, in accordance with current regulations and the circumstances of the stay.

The booking includes the services indicated in the booked rate. Breakfast is only included when stated. Lunches, dinners and additional services are not part of the rate unless expressly indicated.

Mas Tulsà does not have a permanently open restaurant. It may offer dinners or home-cooked options with advance booking, subject to availability. Optional services and their prices will be communicated before acceptance.

3 Payment policy

To confirm the booking, a deposit of 30% of the total amount is required. The remaining balance is paid during the stay or at check-out, unless otherwise expressly agreed or under specific rate conditions accepted in advance.

Bookings and electronic payments are managed through Little Hotelier/SiteMinder. The customer must complete payment using the methods provided and keep the confirmation.

The corresponding invoice will be provided. The customer may receive it on paper free of charge; electronic delivery will be made with the corresponding authorisation.

4 Cancellation policy

Cancellations must be sent to info@mastulsa.com or by WhatsApp to +34 659 754 858, stating the booking holder, dates and booking reference. The date and time the message is received determine the applicable deadline; Mas Tulsà’s subsequent reply does not change that date. If notified by phone, written confirmation will be requested for the record.

Cancellation is free of charge if received by 4:00 pm on the seventh calendar day before the arrival date. In that case, the deposit will be refunded in full. If received after that deadline, a penalty of 50% of the booked accommodation amount will apply, calculated on its price including VAT. Tourist tax for nights not stayed and optional services not provided are excluded.

The 30% deposit will be applied to the penalty. Mas Tulsà may request the difference up to 50% of the total amount, without charging twice for amounts already paid for the same item.

Days are counted as calendar days, including Saturdays, Sundays and public holidays, using the accommodation’s local time, Europe/Madrid. For example, for an arrival on the 20th, you can cancel without penalty until 4:00 pm on the 13th.

Mas Tulsà will confirm in writing the receipt and financial consequences of the cancellation. Any refunds due will be processed using the same payment method, unless otherwise agreed with the customer, at no additional cost for that change.

Any refunds due will be made within a maximum of seven working days, counted from the day after receipt of the cancellation giving entitlement to a refund. For these purposes, working days are Monday to Friday, excluding official public holidays applicable in Palol de Revardit. This period refers to the refund order issued by Mas Tulsà; the time it takes to appear in the customer’s account may depend on their bank. If the regulations establish a period more favourable to the consumer, that period will apply.

If Mas Tulsà cannot provide the confirmed accommodation for a reason attributable to the establishment, it will inform the customer without delay and refund the amounts for services not provided, without prejudice to their other rights. The refund order will be issued within a maximum of seven working days from Mas Tulsà’s notice of cancellation, using the same definition of working days set out above. Any alternative or change of dates will require the customer’s acceptance.

Situations of impossibility of performance or force majeure will be resolved in accordance with the applicable regulations and the proven circumstances, without excluding the rights of either party.

5 No-show

A no-show occurs when the guest does not arrive on the scheduled arrival date and has not previously notified a cancellation or a change to their arrival.

A penalty of 50% of the booked accommodation amount including VAT will apply, excluding tourist tax for nights not stayed and optional services not provided. Advance payments will be deducted from that amount and, if lower, Mas Tulsà may request the difference.

Notified cancellations and late arrivals will be handled according to their actual situation and what has been agreed with the customer. The booking may be released when its cancellation is appropriate, respecting arrival communications and agreements.

6 Booking changes

Changes to dates, room, occupancy or length of stay are subject to availability and confirmation by Mas Tulsà. Before accepting a change, any applicable differences in price or conditions will be communicated.

Early departure or voluntarily giving up booked nights or services does not automatically give entitlement to a refund, without prejudice to the guest’s statutory rights.

Requests can be sent to info@mastulsa.com or +34 659 754 858. Email or WhatsApp is recommended to keep a record of the request and the reply.

7 Check-in

Check-in is usually from 4:00 pm to 8:30 pm. If you expect to arrive after 8:30 pm, you must let us know in advance so we can arrange your welcome.

Arrivals from 10:00 pm may be subject to a €25 supplement, subject to prior notice and acceptance. Arrivals after 11:30 pm must be arranged in advance and require confirmation that someone will be available to receive you.

8 Check-out

Check-out must be completed by 11:30 am. Late check-out requires availability and prior confirmation.

The published supplements are: check-out until 2:00 pm, €25; until 5:00 pm, €60; and until 8:30 pm, an amount equal to 70% of the daily rate or a special rate depending on the room and availability. The exact price will be communicated and accepted before the service is provided, VAT included.

If there is a new arrival for the same room, late check-out may not be possible.

9 Guest registration

All guests must provide the legally required data for traveller registration and reporting. Mas Tulsà may request to see identification documents to verify this data, in accordance with the applicable regulations.

Failure to provide legally required information may prevent the stay from going ahead. The data will be processed in accordance with the Privacy Policy and will not be used for advertising without the corresponding authorisation.

10 Pets and assistance dogs

Pets and companion animals are not allowed during regular stays, unless expressly authorised in advance by Mas Tulsà. For weddings, events or other special situations, please ask in advance.

This policy respects the right of access of people accompanied by assistance dogs recognised under the applicable regulations. Their access is governed by those regulations and is not subject to discretionary authorisation as a pet.

11 Facilities and communal areas

Guests may use the areas made available to them, respecting others’ rest, the facilities, the surroundings and the team’s instructions. The pool is outdoors, seasonal and unheated; its availability may depend on the weather, maintenance and safety conditions.

Use of the barbecue, porch or other spaces requiring organisation must be arranged in advance. Access without permission to private areas, storerooms, work areas, stables or other areas not intended for guests is not permitted.

12 Estate animals

Our own animals live on the estate. To protect them and avoid incidents, please do not enter their enclosures, feed, touch or handle them without the team’s permission. Safety and animal welfare instructions must be followed.

13 Rest and respect for others

Mas Tulsà aims to maintain a peaceful atmosphere. Guests must avoid excessive noise, loud music or behaviour that disturbs others’ rest, especially at night.

The team may intervene in the event of significant disturbances, risks to people or animals or improper use of the facilities, with proportionate measures and in accordance with the applicable regulations.

14 No smoking

Smoking is not permitted in the rooms or indoor spaces. If non-compliance requires extraordinary cleaning, deodorising or repairs, reasonable and duly justified costs may be charged.

15 Damage and extraordinary cleaning

Guests must use the rooms, facilities and equipment properly. Damage, loss or deterioration attributable to them due to improper or negligent use may give rise to a claim for reasonable and proven costs of repair, replacement or extraordinary cleaning.

The customer will be informed of the incident and the amount claimed. This clause does not in itself authorise automatic or unspecified charges to their card.

16 Personal belongings

Guests must look after their belongings and report any loss or incident as soon as possible. Mas Tulsà’s liability will be determined in accordance with the applicable regulations.

17 Groups, weddings, retreats and events

These bookings may have specific conditions regarding payments, cancellations, schedules, occupancy, use of spaces, services, suppliers, deposits or cleaning.

The conditions will be set out in the proposal, quote or contract and accepted before purchase. They will prevail over the general conditions in the matters expressly regulated, always respecting the customer’s mandatory rights.

18 Right of withdrawal

The general right of withdrawal does not apply to accommodation for purposes other than residential use when the booking sets specific dates or a specific period of performance, in accordance with article 103.l of the consolidated text of the Spanish General Law for the Protection of Consumers and Users.

This exception does not remove the possibility of cancelling under the booked rate, nor the customer’s rights in the event of non-performance or defective performance.

19 Complaints

Mas Tulsà has official complaint and claim forms available to consumers who request them. Complaints may also be sent to info@mastulsa.com or to the address stated at the beginning.

Receipt will be acknowledged and the complaint will be handled within the applicable legal deadline.

20 Applicable law

These conditions are governed by Spanish law and by the consumer and tourism regulations applicable in Catalonia, without prejudice to other mandatory rules that may apply. Disputes will be submitted to the legally competent courts.

Last updated: 22 October 2026.